What has she achieved in her previous roles? Quantify

Here is the quantifiable data outlining Heather Lavallee’s performance and the specific metrics she delivered in her executive roles before taking over as CEO of Voya Financial in 2023.

1. CEO of Wealth Solutions (March 2021 – July 2022)

Before taking the top job, she ran Voya's Wealth Solutions division (now known as Retirement), which is the company's largest revenue driver.

• Earnings Growth: Under her direction, the division delivered record earnings in 2021.
• Deposit Growth: In 2022, she drove full-service recurring deposits up by over 10%.
• Capital Inflows: She generated full-year net flows of over $1 billion in 2022.
• Operating EPS: Her division was heavily responsible for Voya's adjusted operating EPS growing by 24% for the full year 2022, which significantly beat the company's internal target of 12% to 17%.

2. President of Tax-Exempt Markets (May 2016 – March 2021)

In this role, she managed retirement plans for government, education, and healthcare employees.

• Market Share: By the end of her tenure, she scaled Voya’s Tax-Exempt Markets business to become the #1 largest retirement plan provider in the U.S. government market by client volume.

3. President of Employee Benefits (March 2011 – April 2016)

She ran the group and voluntary insurance business, overseeing product development, underwriting, and distribution.

• Sustained Expansion: Official company filings attribute her promotion to the fact that she "significantly grew earnings during a five-year period," effectively scaling the division from an auxiliary product line into a core pillar of Voya's enterprise revenue.